Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at info@champlainvalleyhoney.com. Please note that returns will need to be sent to the following address: 504 Washington St Ext, Middlebury, VT  05753

You can always contact us for any return question at info@champlainvalleyhoney.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Products that have been opened or used cannot be returned.. Please get in touch if you have questions or concerns about your specific item.

Refunds
Upon resolution, the product will be returned/refunded/exchanged. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Returns and exchanges generally take about a week.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@champlainvalleyhoney.com.